LLC

FAQs

How do I Purchase a book?

On the Books page, choose the book you are interested in buying. Click the purchase button and you will be directed to our secure site shopping cart at Loving Your Heart Communications, LLC. Type in the number of books you wish to purchase and hit recalculate. After you review your totals, click the Buy Now button. You will be asked to fill in your personal, shipping and credit card information. When you submit your information, you will receive a confirmation email that your order has been received. Your order will be sent to our fulfillment company. Your order will be processed within two working days, (weekends and holidays excluded), and shipped free of charge through the USPS Media Mail rate program. You should receive your order within 10 working days or less.

What credit cards do you accept?

We accept MasterCard, Visa, Discover and American Express. We also accept payment through your PayPal account. All payments are made through secure sites.

Can I purchase a book for International Shipment?

Currently we only sell our books in the USA. We plan to have international shipping capabilities by July 1, 2012 or sooner. Soon, you will be able to purchase a book to be shipped internationally. Please select the International Shipping option and choose your destination. All orders will be processed in US dollars.

Do you charge Sales Tax?

We charge the appropriate tax based on local, state, and federal law. Residents of Virginia must pay sales tax of 5.3%.

Do you charge shipping?

We do not charge for USPS Media Mail rate shipping within the United States of America.

How do I cancel an order?

Orders cannot be canceled once completed. Contact us for special circumstances.

How do I return a book?

We accept returns for printing errors or damage while shipping. We will replace the item(s) and mail them out to you. We cannot reimburse your shipping cost at this time.

For book returns:
Loving Your Heart Communications, LLC
4709 River Shore Road
Portsmouth VA 23703

If you have any questions or concerns regarding whether or not something can be returned, please contact customer service by email on our site.

Do you plan to offer E-books in the future?

Loving Your Heart Communications, LLC is exploring opportunities for offering E-books in the future. Check the News section for updates and progress on E-book offerings. Leave us a note on the contacts page with your choice of E-book formats so we can assess market opportunities in the future.

Can I contact an Author?

Although we receive many requests, we’re not able to release the phone, fax, mailing or email addresses of any of our authors. If you’d like to send a note to an author, you can do so via our Contact button on the Home page of our web site.

Please understand that it is up to the discretion of the individual author as to whether or not your note will be answered.

Experiencing a Problem?

We want to assist you with any problems you may have with our web site. Please send us a message through the Contact button and we will respond as soon as possible.

FAQs
Customer Service